Company News

      The special action for ensuring the spring supply in 2026 by Kesun has been deployed ahead of schedule and implemented precisely. By 0:00 on January 1, 2026, the Kesun engineer team had fully stationed at the sites of all cooperative tobacco companies nationwide. Adopting the "on-site service + immediate response" model, they provided full-process escort for the sorting operations of all cigarette product specifications. They initiated offline support and online nationwide brainstorming to address sudden equipment issues on site, laying a solid foundation for ensuring the smooth logistics of the spring supply.

During the spring supply period, the demand for cigarettes surges, leading to a heavy task of sorting all product specifications. The equipment, operating at high load, is prone to sudden malfunctions, directly affecting the efficiency of distribution. To address this, Kesun conducted advance planning and organized an engineer team to complete early docking and on-site stationing. Upon arrival, the engineers immediately entered the sorting workshop to understand the operational status of equipment in each link and the sorting requirements for all product specifications. Facing the challenge of adapting to the sorting of multiple product specifications such as standard cigarettes, medium-sized cigarettes, and slim cigarettes, the engineers stayed at the sorting site throughout the entire process, providing precise assistance in optimizing the sorting process and adjusting equipment parameters. This ensured accurate and efficient sorting of cigarettes of different specifications, significantly improving the operational efficiency of the sorting line.

 "No problems left overnight, no response delayed." Faced with unexpected equipment malfunctions and coding anomalies at the sorting site, engineers immediately conducted on-site troubleshooting. Leveraging their solid and proficient maintenance skills, they quickly identified the root cause of the malfunction, efficiently completed maintenance and debugging on the spot, and ensured smooth and uninterrupted sorting work by resolving the issue immediately. At the same time, the engineers also provided "hands-on" on-site technical guidance, explaining in detail the key points of daily equipment maintenance and common fault emergency handling techniques to the tobacco company staff. This approach not only addressed immediate challenges but also empowered long-term operation and maintenance, successfully achieving the dual goals of "quick resolution of on-site problems + transfer of professional skills," and earning recognition and praise from the partnering unit.

  In this spring supply guarantee, Kesheng adopted a service model of "early arrival, on-site handling, and precise empowerment". This not only facilitated the smooth progress of the sorting work for all cigarette specifications of tobacco companies across various regions, but also honed the team's maintenance skills in real-world scenarios, further enhancing the brand's service image. Looking ahead, Kesheng will continue to be customer-oriented, leveraging the practical experience gained from this spring supply guarantee to drive service upgrades. With more sophisticated technology and superior service, Kesheng aims to uphold its brand commitment.